I have this exact same problem. And doorbell notifications have stopped working. I am the owner and I have authorized all devices. In fact, I disabled them re enabled the ring app in Alexa and reconnected and re authorized everything and I still get the same error. I have also restarted my doorbell and restarted my echo devices.

Hi @Caitlyn_Ring I still have this issue. I have disabled and re-enabled the Ring app in Alexa. Both Ring and Alexa apps are completely updated. I am the owner of both accounts so permissions should not be a problem. I also completely factory reset and reinstalled my front door camera.

In the past I was able to view Ring cameras on my Alexa app, get notified on my Fire TV when someone was at my front door, and hear a doorbell chime on my Alexa devices when someone pressed the doorbell. So it did all work fine at one point. Now none of it works and I get the same aforementioned permissions error as shown in the screenshot posted.

Your help would be appreciated.

Hi @Dano23. You’ve already completed all the troubleshooting steps I would have recommended for this issue. Since it persists, I’d suggest reaching out to our support team to take a closer look. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.