Alarm status changing on its own

Question

Had anyone had a problem with the app changing the armed status on its own? My entire family was asleep and the alarm randomly started counting down for the exit delay. Then it said motion detected and started alarming. No one was in the house to cause the motion and no one changed the status of the alarm because we were all asleep. Trying to figure out what caused it. We changed our password just in case too. Thanks

Tom_Ring · Answer

Hi @user33757. For this concern, I would suggest reaching out to our support team. Once verified, they'll be able to determine what the cause was for this by reviewing your history. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Alarm status changing on its own

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