‎Alarm not setting through Alexa

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SunnyP9999

Alarm not setting through Alexa

alarm

troubleshooting

amazon-alexa

Hi, I’ve had a night routine which has worked for a Long time which has suddenly stopped. At night, I have a trigger which will turn off lights, heating, and then set the Ring alarm to “home”. Now when I say the command, i receive a message saying that it cannot set the alarm as the panel is not responding and to check the app for further info. Opening the app does not give any indication. I can set the alarm to home from the app. I’ve reset the routine but still the same. Any idea’s?

71 •

0 •

26-11-2023 08:43:51

Responses (1)

C

Caitlyn_Ring

Hi @SunnyP9999. Make sure both the Ring app and your Alexa app are fully updated to the latest versions available. Then try deleting your [Routine](https://support.ring.com/hc/en-us/articles/360031606811-Creating-a-Routine-with-Alexa-and-your-Ring-Device-) and setting it back up in the Alexa app to see if that resolves this issue. If it doesn't, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

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28-11-2023 11:55:34

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