Address Off Grid & Can't Complete Setup In The App

Products General Questions
1

Hi,

I live in Chile and we live at an address off the grid. So because of that the address I put into the app is not coming up. Also when I select manually enter it asks me for my location and I give access, but then it just brings me back to the initial screen asking to put my location in.

I am not able to get past the add your location part of the process to link up my sensors, and thus nothing is working.

How do I get around this issue?

2

Hi @jhawtin. Are you trying to setup a Ring Alarm? Right now, the only regions that support the Ring Alarm are North America, The UK and The EEA. If you have a Ring Alarm from that region, and you’re trying to set it up in Chile, it will not work. I hope this answers your questions.