Added a second protect plan and charged twice

Products General Questions
#1

So back in December 2019 I purchased a stick up cam and signed up for a basic protect plan for it. Now I already had a plan for a ring doorbell which was last renewed for 12 months in July 2019. But now I realise I’ve been charged for 12 months for both devices when I added the 2nd one in December. Looking at my account the plans for both devices now expire in December 2020

I’ve paid for two full years after only 6 months with the 1st device - not cool. Please help me

#2

Hey @lemonato. To get this matter addressed and any applicable refunds, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.