Account set up

recently got a ring camera for my grandfather … he set up the camera on his phone and died shortly after. I wasn’t able to get ahold of his phone to send me a code to make me apart of it so now it’s connected go my house but im not able to look at it or use it. I don’t want to purchase another one is there any way I can differently get his information off and switched over to mine ?

Hi @user46954. My condolences for your loss. We do have a process to change the ownership of a device, particularly in situations like this. When you’re able to, please give our support team a call at one of the numbers available here so they can help start this process. If you are outside of the US, please visit here to see how to contact support.

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