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S

Sandvall

Account not found

device-settings

cs-support

I have had my Ring account for a few years. Last year I added the Ring doorbell camera and linked account with Amazon. I delete my Amazon account and now when I log into Ring it states that I am a new. I try to add my devices and am told that they belong to another account. I didn’t change my email just deleted Amazon so I am not sure why it looks like I have never had an account before. I am not sure if my Ring is trash if I can’t add it

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12-06-2023 12:11:27

Responses (2)

J
Justin_Ring
Hi @Sandvall. For your concern regarding your account and your Ring devices not being recognized, it is best to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-06-2023 05:50:10
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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13-07-2023 05:50:45
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