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  Caitlyn_Ring

  Hi @user48054. If you're referring to your Ring device being offline, you can reconnect it to your wifi network by following the steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). Check that your device has a [strong signal](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) after reconnecting it. If you're having issues accessing your Ring account, make sure you're using the correct email address and password. Turn off any VPNs on your phone, as the Ring app is not compatible with the use of a VPN. For persistent account access issues, I'd suggest following up with our support team to look into this further. The Ring Community is a public forum, so we aren't able to view any account details. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  15-06-2023 05:20:48

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  15-07-2023 05:21:00

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