Account deactivation

why do I keep having my account deactivated??? it has happened 3 times

Hi @user48054. If you’re referring to your Ring device being offline, you can reconnect it to your wifi network by following the steps here. Check that your device has a strong signal after reconnecting it. If you’re having issues accessing your Ring account, make sure you’re using the correct email address and password. Turn off any VPNs on your phone, as the Ring app is not compatible with the use of a VPN.

For persistent account access issues, I’d suggest following up with our support team to look into this further. The Ring Community is a public forum, so we aren’t able to view any account details. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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