Access to another phone

Just got a ring gen 2. I get notifications etc. I’ve granted my Wife’s phone access but how do I get my Wife’s phone to get notifications?

I have a Ring doorbell Pro and have a similar problem after my wife got a new phone (Samsung S22). The app runs great, she can watch video, talk to the doorbell and listen. In the history she sees somebody called, but there is no notification when somebody actually rings. Double checked all settings on the phone and in the app, all perfect. Mystery! Any suggestions?

Hi neighbors. If you are not getting notifications from the Ring app for Ring and Motions, try the following steps:

  • Verify that your phone and Ring app are up-to-date.

  • Verify that you have Ring and Motion Alerts enabled.

  • Verify that you have notification permissions enabled for the Ring app in your phone settings

  • If you are using Android, double check that you do not have any Android apps that interfere with the Ring app.

We have this Help Center article with other steps to try for Android devices. We also have this Help Center article with other steps to try for Apple iOS devices. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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