Responses (13)

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  Chelsea_Ring

  Hey neighbors! If you've received a shared user invite and you already have a Ring account created under the email address that someone sent a shared user invitation to, there’s nothing else you need to accept from there. If you’re not seeing the device you've been shared on, you may just need to toggle to another location. To do that in your Ring app, please go to the Main Menu at the top left and select on your location name above Dashboard. Once you tap on your location name, you should see another location that says “(Shared).” Tap on that and you should see the device you've been shared on. In the event you do not have an account already and have received a shared user invite, please make sure you created a Ring account first with the email address it was shared to. Once you have signed up, you should be able to toggle to the Shared location from within your Ring app. If you have ensured that you have taken the steps to add a shared user or be set up as one and you're unable to see the shared location and device(s), please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  01-12-2021 05:46:24

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• F

  Fly0802

  If you are having issues sharing access, ensure the person you are sharing with has created their account BEFORE you give them access. If you’ve already sent the email, (and they haven’t created their account) go back and delete the person you are sharing with and resend the request after they have created their account. This will resolve the dreaded “loop” issue.

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  06-12-2021 02:58:49

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• C

  Chelsea_Ring

  0

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  01-04-2022 08:11:39

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