Ability to reboot devices from app

Occasionally, my stick up cam and spotlight cam have issues. The only way to fix it is to remove and replace the battery to restart the device. It would be more convenient if there was a reboot option in the app. I can’t understand why this isn’t already a feature. Thank you.

56 Likes

Very much agreed! This would be such a useful feature. I too can’t understand why we don’t already have this very basic ability.

6 Likes

I have a Ring alarm system that I operate remotely (i.e., hundreds of miles away). The system often loses its Internet connection due to weather and power outages. My modem and router will power cycle every 30 minutes until the connections are restored. Unfortunately my wired Stick Up Cameras fail to reconnect to WiFi even though the settings are the same. Power cycling the cameras fixes the problem, but I can’t do that remotely. I would like a setting that allows the cameras to check Internet connectivity and to power cycle (or reset the wifi connection) when connectivity is lost. Thank you.

11 Likes

Hello,

A year ago, I emailed Ring about implementing the most needed and most important feature the app needs. The ability to be able to power cycle, or reboot the cameras. The only way to do so is it cut the power through the electrical breaker (if hardwired like floodlight/spotlight). It’s the year 2020, and Ring is the only Smart IoT company I own products of, that doesn’t have the ability to reboot products conveniently and remotely through the app. Please include this much needed feature at earliest convenience. Thank you.

19 Likes

Love this idea! Please develop a way to reset my chime and doorbell remotely. The reason I have it is because I am not there. It always seems to lose WiFi when I am not there, so it is useless until I am physically next to it.

5 Likes

Yes, we need to be able to power-cycle without flipping the breaker or climbing up on a ladder to power cycle the camera.

5 Likes

I really hope someone @ring reads these. I’m about to return my security set for this simple reason is a headache.

Thanks for posting

4 Likes

The ability to Reset a Ring Device (Floodlight Cam, Spotlight Cam, Stick Up, Video Doorbells, Chime Pro, Chime) from the app should be provided. It is sometimes (always) inconvenient to have to open up a Doorbell anor access the button on a Floodlight/Spotlight/Stick Up Cam or Chime. This perhaps could even be used to trigger much needed Firnware Updates which only seem to occur if you reset the device or remove the battery.

10 Likes

This feature is critical! I have several cameras that are very remote, connected over a Wireless mesh. When the mesh controller needs to be rebooted, the cameras will connect (with horrible Wifi signal) back to main network, and I have to wait for HOURS for them to switch back to the Mesh AP that is just a few feet away. The cameras are worthless until they are connected back to the Mesh AP. The ability to reboot these cameras after the mesh controller is reset would be an ideal solution. If you cannot provide a reboot, maybe at least a software Wifi reset?

Driving a ladder down to the main gate, then climbing the ladder to manually push a botton on each entry camera is ludacrous.

6 Likes

You can install a wifi relay switch inline with the power supplied to the light. I installed a “Shelly 1”. Took about 5 mins and fits perfectly inside the mounting bracket hole. Look it up Amazon. I supplied a wiring diagram for the floodlight. Good luck.

Ability to potentially reboot individual cameras would be great. As I have a bigger house, the WiFi has sometimes issues, I have 3 WiFi Access Points around the house, but it seems not always to be changing to the closer point, so restarting (at the moment by removing battery and putting back in again) would help it find the better signal for WiFi.

8 Likes

@mikewest73 wrote:

Ability to potentially reboot individual cameras would be great. As I have a bigger house, the WiFi has sometimes issues, I have 3 WiFi Access Points around the house, but it seems not always to be changing to the closer point, so restarting (at the moment by removing battery and putting back in again) would help it find the better signal for WiFi.

Hi @mikewest73 ,

You are NOT alone in wanting this feature! There are also many similar posts in other Ring forums, but now Ring Teams look for request here in the “Feature Board Request” forum, and so I did not include those other too numerous links. I just linked only “Feature Board Requests.” The Ring Teams notice the requests with a large number of “Thumbs-up” votes. This and variations of this idea are already on the Feature Request Board. Make your voice be heard and add your “Thumbs-up” vote to these links by clicking on the Thumbs-up Icon that is on the left side of the author’s initial beginning post (I’ve probably missed a few similar links) :

Submitted by bdaleypsu :

https://community.ring.com/t5/Feature-Request-Board/Ability-to-reboot-devices-from-app/idi-p/23717

Submitted by RFinterference :

https://community.ring.com/t5/Feature-Request-Board/Stick-Up-Cam-power-cycle-after-wifi-Internet-connection-is/idi-p/23988

Submitted by marlinfan25 :

https://community.ring.com/t5/Feature-Request-Board/Reboot-Power-cycle-Cameras-through-Ring-App/idi-p/38697

Submitted by ChillB :

https://community.ring.com/t5/Feature-Request-Board/Device-Reset-from-App/idi-p/56087

UNITE and Thumbs-up VOTE! Get Ring Team’s Attention!

3 Likes

You are NOT alone in wanting this feature! There are also many similar posts in other Ring forums, but now Ring Teams look for request here in the “Feature Board Request” forum, and so I did not include those other too numerous links. I just linked only “Feature Board Requests.” The Ring Teams notice the requests with a large number of “Thumbs-up” votes. This and variations of this idea are already on the Feature Request Board. Make your voice be heard and add your “Thumbs-up” vote to these links by clicking on the Thumbs-up Icon that is on the left side of the author’s initial beginning post (I’ve probably missed a few similar links) :

Submitted by bdaleypsu :

https://community.ring.com/t5/Feature-Request-Board/Ability-to-reboot-devices-from-app/idi-p/23717

Submitted by RFinterference :

https://community.ring.com/t5/Feature-Request-Board/Stick-Up-Cam-power-cycle-after-wifi-Internet-con…

Submitted by marlinfan25 :

https://community.ring.com/t5/Feature-Request-Board/Reboot-Power-cycle-Cameras-through-Ring-App/idi-…

Submitted by ChillB :

https://community.ring.com/t5/Feature-Request-Board/Device-Reset-from-App/idi-p/56087

Submitted by mikewest73 :

https://community.ring.com/t5/Feature-Request-Board/Device-Reboot-Option/idc-p/61590#M2759

UNITE and Thumbs-up VOTE! Get Ring Team’s Attention! ?

3 Likes

You are NOT alone in wanting this feature! There are also many similar posts in other Ring forums, but now Ring Teams look for request here in the “Feature Board Request” forum, and so I did not include those other too numerous links. I just linked only “Feature Board Requests.” The Ring Teams notice the requests with a large number of “Thumbs-up” votes. This and variations of this idea are already on the Feature Request Board. Make your voice be heard and add your “Thumbs-up” vote to these links by clicking on the Thumbs-up Icon that is on the left side of the author’s initial beginning post (I’ve probably missed a few similar links) :

Submitted by bdaleypsu :

https://community.ring.com/t5/Feature-Request-Board/Ability-to-reboot-devices-from-app/idi-p/23717

Submitted by RFinterference :

https://community.ring.com/t5/Feature-Request-Board/Stick-Up-Cam-power-cycle-after-wifi-Internet-con…

Submitted by marlinfan25 :

https://community.ring.com/t5/Feature-Request-Board/Reboot-Power-cycle-Cameras-through-Ring-App/idi-…

Submitted by ChillB :

https://community.ring.com/t5/Feature-Request-Board/Device-Reset-from-App/idi-p/56087

Submitted by mikewest73 :

https://community.ring.com/t5/Feature-Request-Board/Device-Reboot-Option/idc-p/61590#M2759

UNITE and Thumbs-up VOTE! Get Ring Team’s Attention! ?

3 Likes

You are NOT alone in wanting this feature! There are also many similar posts in other Ring forums, but now Ring Teams look for request here in the “Feature Board Request” forum, and so I did not include those other too numerous links. I just linked only “Feature Board Requests.” The Ring Teams notice the requests with a large number of “Thumbs-up” votes. This and variations of this idea are already on the Feature Request Board. Make your voice be heard and add your “Thumbs-up” vote to these links by clicking on the Thumbs-up Icon that is on the left side of the author’s initial beginning post (I’ve probably missed a few similar links) :

Submitted by bdaleypsu :

https://community.ring.com/t5/Feature-Request-Board/Ability-to-reboot-devices-from-app/idi-p/23717

Submitted by RFinterference :

https://community.ring.com/t5/Feature-Request-Board/Stick-Up-Cam-power-cycle-after-wifi-Internet-con…

Submitted by marlinfan25 :

https://community.ring.com/t5/Feature-Request-Board/Reboot-Power-cycle-Cameras-through-Ring-App/idi-…

Submitted by ChillB :

https://community.ring.com/t5/Feature-Request-Board/Device-Reset-from-App/idi-p/56087

Submitted by mikewest73 :

https://community.ring.com/t5/Feature-Request-Board/Device-Reboot-Option/idc-p/61590#M2759

UNITE and Thumbs-up VOTE! Get Ring Team’s Attention! ?

3 Likes

You are NOT alone in wanting this feature! There are also many similar posts in other Ring forums, but now Ring Teams look for request here in the “Feature Board Request” forum, and so I did not include those other too numerous links. I just linked only “Feature Board Requests.” The Ring Teams notice the requests with a large number of “Thumbs-up” votes. This and variations of this idea are already on the Feature Request Board. Make your voice be heard and add your “Thumbs-up” vote to these links by clicking on the Thumbs-up Icon that is on the left side of the author’s initial beginning post (I’ve probably missed a few similar links) :

Submitted by bdaleypsu :

https://community.ring.com/t5/Feature-Request-Board/Ability-to-reboot-devices-from-app/idi-p/23717

Submitted by RFinterference :

https://community.ring.com/t5/Feature-Request-Board/Stick-Up-Cam-power-cycle-after-wifi-Internet-con…

Submitted by marlinfan25 :

https://community.ring.com/t5/Feature-Request-Board/Reboot-Power-cycle-Cameras-through-Ring-App/idi-…

Submitted by ChillB :

https://community.ring.com/t5/Feature-Request-Board/Device-Reset-from-App/idi-p/56087

Submitted by mikewest73 :

https://community.ring.com/t5/Feature-Request-Board/Device-Reboot-Option/idc-p/61590#M2759

UNITE and Thumbs-up VOTE! Get Ring Team’s Attention! ?

3 Likes

Please add this feature to camera firmware and the app, the ability to reboot the camera remotely.

3 Likes

Totally agreed. This will save me crawling under the desk to off and on the mains power. And I have 5 of them.

3 Likes

I have a Mesh Wi-Fi system and for unknown reasons, my Ring cameras randomly connect to the worst possible mesh node instead of one just a few metres away. Once they have done this, the only way to resolve it is to reboot the entire mesh system or remove and replace the battery from the Ring device. This is not an acceptable solution and it is something that I would like Ring to address.

6 Likes

I also believe this would be a great ideal… My driveway stickup cam is the issue… I reboot my internet for any reason my cam will not connect back unless I hard reset it I got to get a ladder out the garage and get to it cuz it’s up there pretty high… and do that… I really wish they would add on a reboot or a soft power cycle or somethin to cut it off so it can start back up and connect right…

2 Likes