I’ve been trying to solve this issue for a few weeks now. Every time I try to connect a A19 smart bulb to my Ring App, using an Echo 4 as the smart hub, it goes through the setup process, says it’s updating firmware, and then adds as a device. Sometimes is works the first time to add it, sometimes I have to try a few times but eventually I get it to add.
When it does add, I get an Alexa app notification that the device has been added and is available to control. From that point, I can’t get the A19 bulb to respond through either the Ring app or Alexa. When first added or when I flip the light switch on, I can see that it’s connected in the device health screen. After about a minute, it changes to Offline. See photo below.
I have tried to add the A19 several times using two different iPhones. I get the same problem each time. I have other smart bulbs from competitors that added to Alexa in less than 1 minute. I have read through other message threads but none of them show a solution that works. Why is this so complicated?
Hi @shaunmacie. Since none of the suggestions here in the Ring Community have seemed to help, I suggest reaching out to our support team. They’ll be able to take a deeper look at what is happening here. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Hey there, @K.sey! Check out our Help Center article for tips and best practices with Smart Lighting LED bulbs. Often times, when a Smart Light falls offline, it is due to interference or distance between the Bridge and light.
If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
