I’ve been trying to solve this issue for a few weeks now. Every time I try to connect a A19 smart bulb to my Ring App, using an Echo 4 as the smart hub, it goes through the setup process, says it’s updating firmware, and then adds as a device. Sometimes is works the first time to add it, sometimes I have to try a few times but eventually I get it to add.
When it does add, I get an Alexa app notification that the device has been added and is available to control. From that point, I can’t get the A19 bulb to respond through either the Ring app or Alexa. When first added or when I flip the light switch on, I can see that it’s connected in the device health screen. After about a minute, it changes to Offline. See photo below.
I have tried to add the A19 several times using two different iPhones. I get the same problem each time. I have other smart bulbs from competitors that added to Alexa in less than 1 minute. I have read through other message threads but none of them show a solution that works. Why is this so complicated?