A19 Bulb and Echo

**[quote=“justhere81, post:1, topic:65246, full:true”]
I have been trying to connect the ring a19 light bulb. Each time I went through the process it will state my echo is offline and wont complete the set up. I looked at the the ring app and it shows the echo is offline. I have spoke to amazon and ring many times and nothing has been resolved. The agents will do what they can and send me back in to a circle with nothing. I found this article Echo (4th Gen) Offline under Connected Devices
i have went through the set up process over and over for 6+ hours. Lets get this fixed ASAP! I have been part of ring for many years. The set up process cant be this hard! I have link my amazon and ring account together. confirmed from ring it shows linked. Spoke to amazon and they confirmed my echo is online. ( god forbid i say her name) will respond to my requests.
Whats the deal ring? this is frustrating
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This is my dog snow
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Im new Give me a break

If you’re using an Echo, shouldn’t you be adding devices via the Alexa app?

Hi @user7237. I’d recommend checking out a similar post on this topic here. The marked solution should have some helpful troubleshooting tips and tricks. If that doesn’t help, you can give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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