T
A week ago 2nd gen doorbell stopped detecting motion
battery-video-doorbell
device-settings
troubleshooting
motion-settings
About a week ago we started missing motion on a regular basis. I have rest the device - adjusted all motion setting sensitivity and advanced zones. The doorbell was working fine and now it only detects motion if we are right up on the camera. Literally I have to be within 2 ft of it for the motion to detect. Of course deliveries never get so close so all these are now missed. I purchased the ring from Amazon last Jan and it has worked great until last week. Any insight on a fix or how I can go about returning for a replacement?
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12-09-2023 12:40:06
Responses (1)
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Caitlyn_Ring
Hi @TexasFM3. Have there been any changes to the environment, or to your wifi network? Check the RSSI on the Device Health page to see if the Doorbell has a strong and stable wifi connection. If possible, would you also be able to share a screenshot of how you have your Motion Zones configured? This would give me a better idea of any adjustments I could suggest.
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13-09-2023 06:18:20
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