7 of 20 Lights offline

Products Smart Lighting
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#1

I have had my lights for over a year and until recently have work fairly well. I have had to bring them all in to charge on occasion (low sunlight or constant movement wearing down batteries). I have 7 out of my 20 lights that show offline. I brought those 7 in to charge. As soon as I plugged them in they flashed and blinked for a minute or two then steady dim light meaning charged (also showed 100%). All of these lights showed online now. After I unplugged them and took them back out to their outdoor home they showed offline. 4 of the lights are within 10 feet of the bridge and right next to other lights that are connected.

  1. How do I get them to reconnect and stay connected
  2. How do I do a factory reset of the lights and connect them like it is the first time again. Hoping this will work for me. I don’t want to buy any new lights if they only last just over a year for me.
#2

Hi @GoBlues22. That’s interesting that the batteries show as fully charged but the lights are still showing as offline. I would try removing them and setting them back up in the Ring App again, if you haven’t already. This will sort of take the place of a reset and refresh the light’s connection with the Ring Bridge and Ring App. Let me know if that does the trick for you.

#3

I’m having the exact same issue. They worked fine up until about a month ago. Now several routinely show offline even though they’re within 10 feet of the bridge and are charged. What happened?

Conveniently this happens almost exactly a year after buying them so out of warranty.

Unrelated but happened at the same time, my ring alarm door sensors are starting to lose connection. I’m starting to lose faith in these products.

#4

Sorry to hear about this, @Speedracer! Try bringing these Smart Lighting devices back inside and connect them to the charger to see if they come back online. If they do, please unplug the charging cable, check the battery, and gradually bring the Smart Light further from the Bridge thereafter, to see how it connects over distance.

If this concern persists, and your Smart Lighting continues to fall offline, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

#5

I had a similar issue. Try taking a battery from one of the working lights and install it in the lights that keep reporting as offline. In my case, the battery was failing to power the light. Of course, Ring does not sell replacement batteries for their own lights so you have to find one online else where, but purchasing a new battery corrected this issue for me.