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GoldieeX
406 Not Acceptable - Can’t log in
Hi, currently have an issue with log into my ring app. Won’t allow me to login with my email or other users email. Keeps coming up with ‘406 Not acceptable’ error message.
Can you assist with this?
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29-01-2024 09:30:01
Responses (2)
Hi Caitlyn, I have the same problem. I have updated the ring software and disabled the VPN on my iPhone., but still can’t login. Are there other things I can try?
Thanks for your assistance.
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13-03-2024 07:50:42
Hi @user78899. Since the suggested troubleshooting steps did not work, I’d recommend following up with our support team for further assistance. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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13-03-2024 05:41:41
Hi @user_8e1073. If you haven't done so already, please try the troubleshooting steps suggested in this thread. This error is commonly caused by a VPN, as the Ring app is not compatible with the use of a VPN.
If the issue persists, our support team can investigate further. You can get in touch at one of the numbers available here, or on Facebook @Ring by sending a private message.
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10-07-2024 02:34:25
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Caitlyn_Ring
Hi @GoldieeX. Make sure your Ring app is fully updated, and ensure your phone has a good connection via wifi or mobile data. If you have a VPN on your phone, this will need to be turned off while using the Ring app, as the Ring app isn’t compatible with the use of a VPN.
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30-01-2024 09:05:11
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