Hi, currently have an issue with log into my ring app. Won’t allow me to login with my email or other users email. Keeps coming up with ‘406 Not acceptable’ error message.
Can you assist with this?
Hi @GoldieeX. Make sure your Ring app is fully updated, and ensure your phone has a good connection via wifi or mobile data. If you have a VPN on your phone, this will need to be turned off while using the Ring app, as the Ring app isn’t compatible with the use of a VPN.
Hi Caitlyn, I have the same problem. I have updated the ring software and disabled the VPN on my iPhone., but still can’t login. Are there other things I can try?
Thanks for your assistance.
Hi @user78899. Since the suggested troubleshooting steps did not work, I’d recommend following up with our support team for further assistance. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.