Responses (2)

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  DaveR

  been having same issues with the website for a few days now.

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  25-05-2020 04:18:02

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  ckarras

  I have the same issue. I'm trying to make an order and I get a 404 when I try to access my cart or to checkout. ([https://ring.com/shop/go?url=/cart](https://ring.com/shop/go?url=/cart))

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  25-05-2020 05:31:57

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  Chelsea_Ring

  Hey neighbors! Do you have a screenshot of this error and a detailed flow of what you are doing on the website that then prompts this error? Please ensure you are on a web browser that does not have any VPNs turned on for the network, as the website conflicts with VPNs and will not work. In addition, you can try clearing your cache and cookies to see if this helps! In the event that this may persist, a screen recording of what is preformed to get this error may help us figure out what could be causing it! :)

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  25-05-2020 09:02:47

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  ckarras

  It's now working for me, even though I did nothing special (did not clear cache, did not switch to a different network, etc) Earlier today, I tried the following procedure, both on my PC and on my iPhone. On my iPhone, this was the first time I was accessing shop.ring.com The procedure I used to get the error was: 1. Go to shop.ring.com 2. Add some items to my cart 3. Click on the Cart icon (top right of the screen), then click either View Cart or Checkout. Both options generated a 404 error: "404: The page you're looking for doesn't exist." The following URL should still show the error: [https://shop.ring.com/TestToReproduceA404ErrorUsingAUrlKnownToBeInvalid](https://shop.ring.com/TestToReproduceA404ErrorUsingAUrlKnownToBeInvalid) Earlier today, I had the same error on [https://ring.com/shop/go?url=/cart](https://ring.com/shop/go?url=/cart)

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  25-05-2020 10:08:33

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  DaveR

  Signed onto ring.com clicked on products recieved error. happens all the time on different pages on the site

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  26-05-2020 10:02:44

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  Chelsea_Ring

  Thank you for confirming your situation @ckarras, and I'm glad it's working now! It's possible our website may have been down during this time. In addition, it makes sense that the URL for test that you provided does not turn up anything from Ring.com, as it was a made up URL, but I see the error message from that link, so much appreciated. I'm unsure why your cart would give this error, but it could be maybe our systems were down, which would explain it! Hey @DaveR, I'm not too sure why you would still be having this error, as the accessories page should work for you as it has on my Google Chrome browser. Are you using an outdatedbrowser version, or possibly any VPNs when browsing? VPNs being turned on will not allow you to connect to Ring.com, so you will need to ensure these are off. In addition, if you are outside of the US, I recommend using the country selector at the bottom right of Ring.com to go to your country's page to avoid errors. Let me know!

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  26-05-2020 04:40:11

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  L111

  I am still getting the error. My browser is updated, I cleared my cookies, and I do not have a VPN. I sign in, go to my account, click my plans, and then click shop plans. My ring plan has now expired because I have been getting this error for several days.

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  26-05-2020 05:38:26