30 day Ring Protection Trial expired after 12 hours

I just purchased a new ring doorbell, I installed and activated it about 12 hours ago an when I go to see any motion history it says my trial is expired and to buy a subscription. How do I get my 30-day trial?

Hey @CraigP. To ensure you have the trial for the new device setup, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes and what they were able to do for you. :slight_smile: