Same here and looking for some answers.

Hey there, neighbors. When a Video Doorbell falls offline the best thing to check first is wifi signal strength. Check out your device health in the Ring app to see what your [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) reading shows. Please also check battery health, to see if charging your battery might help. Once you've confirmed resources are adequate, please reconnect your Ring device by following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). I hope this helps! :)

My WiFi is working correctly on many other devices. I'm standing next to my router trying to set my Ring up and it connects to my phone with its own WiFi network yet I cannot get it to connect to my router. The battery is 95% the app is up to date. Lat week it was working fine. Can anyone help?

Hi @Rick1234. If your Ring device is not reconnecting to your wifi, here are some additional steps to try: * Factory reset the Ring device by pressing and holding the setup button for 20–25 seconds. * Reboot your router by unplugging it for a minute and then plugging it back in. * Try the setup on a different smart phone or tablet. * Verify the [router settings](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) that our Ring devices require in order to connect and work with your network. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

My modem is a verizon and my doorbell will not connect I am very frustrated