‎2nd gen doorbell not coming through to phone

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

S

Saz1

2nd gen doorbell not coming through to phone

battery-video-doorbell

troubleshooting

I have 2nd gen ring doorbell wireless. All set up on phone to view etc but when doorbell pressed does not notify on phone. Have not set up outside yet as still stuck on this bit. It's a Samsung ultra

662 •

0 •

18-05-2023 11:03:17

Responses (2)

J
Justin_Ring
Hi @Saz1. If you are not getting notifications from your Doorbell for Ring and Motions, try the following steps: * Verify your Ring app and phone are up-to-date with the latest updates. * Verify you have [Ring alerts and Motion alerts ](https://support.ring.com/hc/en-us/articles/210052646-Getting-Notifications-for-Ring-Doorbells-and-Security-Cameras) toggled on in your Doorbell settings. - Disable any active VPNs - Verify you do not have any [Android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-Causing-Issues-with-the-Ring-App). We also have this Community [post ](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
19-05-2023 05:32:54
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
18-06-2023 05:32:59
•