10% Protect Plan Discount Not Working

I have been a UK Protect Plan customer for years and have always purchased products at the 10% discounted rate, however, when trying to purchase 2 new products today, the discount is not being applied, as well as attempting to charge £3.95 for standard shipping! I contacted customer services who advised that I should purchase these items at full price and the discount would be applied retrospectively (effectively a refund), however, I am really not happy with this and have not had any issues before. Please could someone contact me to get this resolved, I have given Ring good business over the years and don’t feel this is any way to be treating customers, given the current climate.

Hi @Vicki5. This Help Center article has further information regarding the 10% discount for eligible Ring devices when subscribed to a Ring Protect Plan.

This is the Ring Community, a neighbor-to-neighbor support forum. The support team does not monitor this forum, and no account-specific concerns can be resolved here. For your concern, you’ll have to contact our support team once more. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.