10% discount never applies

Hi all,

I have had a ring account for a few months now and have bought additional products from ring.com (logged in) and I have never had a 10% discount applied.

Can anyone actually provide a list of what is included in this discount?

I have bought a plug on cable for the ring alarm siren (no discount applied)

I have also bought a spare battery for my ring doorbell (no discount applied)

I am now looking into buying another spotlight cam wired but no discount is applied to this either… be it on ring.com or amazon (linked) as stated it should apply the discount automatically.

Any help on products that are actually included would be great, or if the above are… why is it mot for me?

Thanks

Hi @L4nce. This Help Center article here has more information about the 10% that is applied with the Ring Protect Plus Plan. If you find that this is still not working, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.