Recall? Ring Doorbell Malfunction

Question

I’ve had my ring doorbell for a year or two.  My internet is through AT&T which had an outage for 3 weeks because someone stole the copper wiring.  Ever since it was restored, my ring doorbell would not do a white ring to reset it.  It has been about 2 weeks.  Well, today my doorbell rings and I go to check the door and no one is there.  I sit back down to find that it rings again.  I get back up to check and again no one is there.  I then start to hear my doorbell box buzzing and continuing to do random rings.  We ignore it and it finally stops, but then start to smell a burning rubber/plastic smell.  We immediately disconnect the doorbell and the battery connected to the doorbell box inside the house.  Has there been a recall on these things?  Has this malfunction started home fires?  Is ring going to replace my doorbell?

Justin_Ring · Answer

Hi @mia8907nca. Thank you for sharing what is happening with your Doorbell. For this type of concern please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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