Ring Solar Floodlight Battery Dead? Device offline

Question

I bought two spare batteries to increase the life of my two Ring Solar Floodlights.   I charged them up inside and upon heading outside today I saw both Floodlights are and have been offline.  As soon as I added the fresh batteries to each lights second spare slot they came online.  Device health shows the battery % at 100.  That implies a few things.   It’s not registering or charging the original batters.  So either the batteries didn’t even make it a year or both solar panels are toast.  I don’t see how either is possible that both are affected.  If the new batteries remain at 100 then the solar panels must be good.  So what do I do and why doesn’t the App recognize both slots to sum up total power? (Or do they? I wouldn’t know if my batteries are toast)

Caitlyn_Ring · Answer

Hi @Fuali. How many hours of direct sunlight do the Solar Panels for your Floodlights receive each day? The Solar Panels should be receiving around 6 hours of direct sunlight per day to help charge the batteries. I'd recommend taking the original batteries out and manually charging them to a full charge before reinserting them into the Solar Floodlights. From there, monitor the battery life and see if you notice any excessive battery drain.

DIVALADY · Answer

this is exactly {on the dot} that is happening to me and ring sucks on helping and yea the batteries only last 1 year depending on brightness and use ...SMH this stuff is crap!!

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Ring Solar Floodlight Battery Dead? Device offline

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