Smart Lighting
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Z
Ring Lighting Motion Sensor (1st Gen) not connecting to bridge
motion-detector
ios
I have a bunch of Motion Sensors (1st Gen) already connected to the bridge. I got a few more and none of them will successfully set up and connect to the bridge. My existing sensors continue to work correctly. Maybe this is a problem with a recent iOS Ring App update? Has anyone else been able to connect a new Motion Sensor (1st Gen) to a Ring bridge? Thanks! James
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20-04-2021 04:41:32
Responses (1)
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Tom_Ring
Hi @Zakharov. I would suggest looking at some of the troubleshooting steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360025534752-Troubleshooting-Guide-for-Ring-Smart-Lights-Steplights). I realize this article is for Path Lights, but the troubleshooting information is still relevant. I would make sure for phone settings are adjusted according to how to the article suggests. If you've tried these steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-04-2021 06:04:41
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