Pathway Light Lost Communication

Question

After two weeks, One of my pathway lights has lost WiFi connection with bridge. I checked the battery charge and it is 100%. I removed it from my network and reinstalled it, but once I put it back in the yard, it goes back to no WiFi connection, and I have no control. I believe it has a bad WiFi module. Has anyone had this problem?

Eagle328 · Answer

What does the device health state in it's settings? Is everything good when it's outside? Have you tried swapping it out with another pathlight in the same location?

Tom_Ring · Answer

Hi @wazorn!  It sounds like you have a stubborn Smart Light! @Eagle328  You make some great points in things to consider and for the neighbor to try. In addition to these things to consider, I recommend trying the steps listed in this Help Center Article [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-us%2Farticles%2F360025229491-Troubleshooting-Guide-for-Ring-Smart-Light-Pathlights) and see if that corrects your situation. If you're still having this issue with your Smart Lights losing connection, please give our support team a call at one of the numbers available [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-us%2Farticles%2F213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-gb%2Farticles%2F360041597471) to see how to contact support.

Smart Lighting

Pathway Light Lost Communication

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