Smart Lighting
coyote
Mailbox Sensor short battery life
I just had to replace the batteries in my Mailbox Sensor after ten weeks. (In each case with brand new Duracells.) I see that this time it says the (expiration 2030) batteries are at 27% Every ten weeks is inconvenient, particularly since there's no low-battery alert. Oh, and I wonder if I could've changed them without removing the mounting tape? I'm also wondering if the batteries showing this low brand new could be related to the Mailbox Sensor being 115' away, and being slightly obstructed, from the Bridge. (I doubt that, I would think that the battery strength reading occurs and the Mailbox Sensor, and reaches the Bridge accurately as long as there's a signal.)
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24-02-2021 10:04:35
Responses (24)
- M
Good questions, @coyote! Usage, signal, and cold weather should certainly be considered for optimal battery life. Usage is easy to factor out, as this sensor should be inside of your mailbox and only triggering when accessed. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360031677311-Battery-Life-and-Your-Smart-Light-Battery-Devices) which lists the other reasons for battery drain, including cold temperatures.
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02-03-2021 07:26:52
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TI am using Energizer Lithium. Expensive. Don’t last. Especially for just a sensor. I have lots of Zwave sensors around the house that the lithium batteries last years. We need a little more technical help please. Also please ask product group to update firmware so the battery level can be seen by Alexa Routines.
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14-04-2021 08:10:30
- D
I'm shooting in the dark, but wondering if the recent firmware update is causing increased battery drain. I am using new batteries each time, but had been seeing about 3 weeks before the battery notification popped up. Now since the update, this set of batteries lasted 1 week.. please help.. Not a long distance.. Plastic mailbox, ~50ft. from the base
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08-04-2021 04:41:13
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- D
I am glad to know I am not the only one experiencing this known issues by other users. It started over the last 2 months. Batteries are draining in 2-3 weeks. I went 4-5 months over this brutal cold winter with the same batteries (energizer lithium). Something is definitely going on? Firmware Version 1.8.3-29
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19-05-2021 03:19:11
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- K
I just had to replace my batteries, also without warning, for the first time on my sensor. My mailbox is less than 50ft away from the bridge, and when all 3 batteries (duracell 2029) were replaced, it said that only 25% battery life remained. All 3 batteries were brand new. Definitely not ok. Why isn't the antenna also a solar charger if it had to be outside the box and always connected. Seems like a missed solution.
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22-05-2021 06:35:19
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CHey neighbors! Thank you for your input here and letting us know what you're going through with your Mailbox Sensor. After taking a look into this with our teams, they are currently looking into this as they have also gotten this report. In the event that your device is unusable in any way or you're looking for more follow-up on this with your specific device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).
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24-05-2021 07:31:16
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Caitlyn_Ring
Hi neighbors! If you are noticing that the battery in your Mailbox Sensor is draining quickly, please review the troubleshooting tips and tricks in our Help Center Article here. If this concern persists, please follow up with our support team at one of the numbers available here. They can take a closer look and provide more in-depth troubleshooting support. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/XX)to see how to contact support.
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10-06-2022 05:04:59
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