Elvox 7559 sound issue
Hi.I was able to connect ring intercom with elvox 7559. Now I can receive a notification and also open the door. However I can’t talk with the person on the lobby. I made the connection specified in the app guide.Did someone facced the same issue?
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19-02-2024 11:24:40
Responses (2)
- P
hi @user77525,I am so thankful for your patience.I have sent you a private message with your personal reference ID.Please contact our Ring Intercom customer support by emailing or calling our team, and we will be more than happy to take a look at this with you.You can find our support number here: Ring Intercom Support . We look forward to hearing from you.
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17-04-2024 10:02:08
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Enzo_Ring
Hi @user77525. Welcome to the Ring Community!We’d be happy to take a closer look at this with you.We’d need to confirm whether you can’t hear the visitor, the visitor can’t hear you, or both.Please send us a picture of the wiring, another picture of the case of your current intercom and a screenshot of the volume settings from your Ring app following the steps below.Open Ring app.Tap on the menu (☰)Tap Devices.Tap your Ring Intercom.Tap Device SettingsTap General Settings.Tap Volume SettingsOur team will then be able to investigate this further.We look forward to hearing back from you.
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21-02-2024 10:33:12
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