Virgin media hub 3 issue
Hi, I’m trying to get my Ring doorbell to connect to my new router I used to be with Sky with no problems I’m with Virgin Media and got a HUB 3 I’ve tried researching doing all online says like change advanced settings such as changing name for 2.4 ghz connection and trying to connect to that independently this didn’t work Tried changing channel of 2.4ghz this didn’t work Tried resetting my hub (by the reset button) didn’t work Switching off and back on Tried rebooting my ring doorbell (pressing orange button for 20 seconds) I just cannot get it to connect I’ve tried making a guest network to connect to Tried all above steps MULTIPLE times None of these work and that’s all I can find online to do Any help would be appreciated Thank you!
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17-01-2024 09:23:34
Responses (3)
- J
Hi @user74549. Those were all excellent steps to try to address your concern. We also have this Help Center page with other troubleshooting steps you can try when your Doorbell is not connecting to your wifi. If these do not help, give our support team a call for further assistance.
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18-01-2024 07:11:28
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- U
Not sure if you've managed to get your Ring Doorbell to connect. We had the same problem for months and nothing worked. We have Ring gen 2 and Hub 5, the bell worked fine for over a year and suddenly it decided to disconnect from the hub. It worked fine on my hotspot though. We tried disabling 5ghz, split the 2.4ghz and 5ghz, creating a guest wifi, everything you can imagine. Contacted both Ring and Virgin Media and they were unable to help, with the latter trying to charge us to get someone from the support team to have a look at the issue. FINALLY, found something on the net and thought to give it ago and it WORKED 💪 We changed the router setting to Modem mode and then factory reset the router using the small button at the bottom. We then reset the Ring Doorbell, all good now.
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18-01-2025 07:29:38
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Chelt47
I am with Virgin and had some problems getting wifi in certain areas of my house. I complained to Virgin (which is not easy to do) but eventually they gave me a couple of boosters. One is plugged into a socket outlet and connected to the modem by an Ethernet cable. Another is plugged in near my TV box and that is connected to the box with another Ethernet cable. This help and is not far from my Ring doorbell which I think may have helped the wifi signal bing received by the doorbell. I hope this helps. Good luck.
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17-01-2024 06:46:43
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