U
View older video
troubleshooting
I have Ring Protect but I can only view video back to late June. I need to see something from earlier and I thought I would have access to 180 days of history. How can I view earlier?
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27-08-2024 04:23:47
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user63814
Best done on the webpage, not your mobile. Choose: History > (Select Device) Filter > (Click On) By Date. A drop-down calendar should appear and you should be able to choose the date. However; This only exists if you actively chose 180 Day history. The default is 30 days and you have to jump through hoops to extend that. To check the history time set, in the phone app choose; Control Centre > Video and Snapshot Storage > Video and Snapshot Storage Time. You should see a list of your cameras and/or doorbells with the time for video and snapshot storage shown. If it's set to 30 days, you have lost anything over that permanently. Change the history stored, click "Edit". You may not see anything more than 30 days until you click "Show all options".
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28-08-2024 03:37:01
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