English (UK)

Ring Video Doorbells

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
2
Stoped all notifications
battery-video-doorbell
troubleshooting
motion-settings

Hi I have 2nd Gen Doorbell. Only 2 months old. I can see live view just fine. But it has stopped picking up all motion not getting any notifications atall. I watched lots videos on utube. Nothing seems to work. Any advice would be great. Ty

922

0

1

27-07-2022 06:41:02

Responses (2)

  • S

    I purchased the 2nd Generation Doorbell two days ago. Having the same issue, live view works great, but will not detect motion.

    0

    27-07-2022 07:42:47

    • J

      Hi neighbors. I would recommend using this Support Page [here](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices) to verify your motion settings. [Here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) is a Community Post that also has useful information for you to check out. If your concern persists give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. I hope this helps!

      1

      28-07-2022 07:01:59

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      2

      User
      Solutions

      C

      Caitlyn_Ring

      1

      User
      Solution

      T

      Tom_Ring

      1

      User
      Solution

      J

      Justin_Ring

      1

      User
      Solution