U
Solar does not appear to be charging ring Gen 2
troubleshooting
I bought a new Ring Gen 2 with USBC charging conector with non removal battery as well as the solar charging plate that goes behind it. It does not appear to be charging the Ring It shows in the right top corner a battery with a sun behing it but no charging bolt in the battery icon. In the solar Status the Connected is not showing green? The connect is pushed in all the way till it clicked. There is plenty of sunlight on the solar. Any ideas what is wrong? Is the panel faulty?
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20-07-2024 04:40:25
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Justin_Ring
Hi @user_0b446c. Seeing the sun emblem on your Doorbell battery icon is a good sign that it is detecting the Solar Panel. Also, in order to extend the lifetime of the lithium-ion battery, your Solar Charger will not begin charging your battery until its percentage drops below 90%. Is yours dropping below 90% battery and not charging back up at all?
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22-07-2024 06:36:07
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