L
Ring Video 4 choppy external audio
audio-quality
troubleshooting
We just installed the Ring Video 4 and overall have been impressed with it. However, one thing that's a bit sub-par is the audio quality on the doorbell's speaker. I got to the door today just as one of the Smart Responses was kicking in and it sounded like a circa. 1998 mobile phone call with gaps every half-second. Am I doing something wrong? (Everything is up to date and the connection to wifi is very strong).
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12-10-2021 02:36:49
Responses (1)
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Marley_Ring
Hi there, @LimeyHoya! Audio quality concerns are often related to power and/ or network connection. As long as your battery is charged and wifi signal is sufficient, this should work as intended. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. A great test is to bring your Video Doorbell inside near the router to see if audio improves I recommend connecting your Video Doorbell to the 2.4 Ghz network, rather than 5 Ghz, for best results over distance. Please also ensure there is not a VPN enabled on your mobile device. I hope this helps! :)
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13-10-2021 02:43:25
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