Hi @Sydniemc. Would you mind reaching out to your support team for this concern? They can take a deeper look at your device and account to diagnose what the problem may be. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-12-2020 17:33:53
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Caitlyn_Ring
Hi @Sydniemc. Would you mind reaching out to your support team for this concern? They can take a deeper look at your device and account to diagnose what the problem may be. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-12-2020 17:33:53
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