Doorbell ringing analog chime randomly
Hello all, I wonder if someone can help me. I have a Ring Doorbell 3 pro that was battery powered. I took the advice of a neighbour to use the 2 wire power supply for our old analog doorbell (I say old, it’s a new build so only 4 years since it was fitted) to power the doorbell so I don’t need to keep changing batteries. This has been working fine and the doorbell is wired in on the back and the App shows that Solar status is connected. The issue I had is that the analog bell box chimed twice in the middle of the night a few nights ago with no rhyme or reason. I sealed the wires on the back to prevent moisture as suspected that this might just be bridging the connection. Last night, after 3/4 nights of now issue, the it did the same, sometimes just a single press (a ding rather than a ding and a dong, If you understand 🙈) What am I missing? What could cause this? What could I do to stop the bell box ringing and keep the doorbell charging. Thanks in advance for any help. N.B - the old bell box chime isn’t digital, it’s definitely analog
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24-03-2025 07:36:06
Responses (2)
- C
Hi @user_3d01f8. Check the transformer to ensure it's still supplying sufficient power to both the Ring Doorbell and the chime kit. Then try resetting the Doorbell by holding down the setup button for 20 seconds. Once the reset is complete, walk through a new setup in the Ring app using the steps under Set Up a Device. If the chime kit continues to ring without a corresponding Ring Doorbell press, please follow up with our social support team @Ring on Facebook, X, or Instagram to troubleshoot this further.
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25-03-2025 08:04:56
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user_3d01f8
Update - last night it was going off again so I removed 1 wire from the bell box that goes to the doorbell cam. It still says it has solar status but battery has dropped from 100% to 44% overnight but the “dings” have stopped.
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25-03-2025 09:31:00
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