Black and white video
I have two wired doorbells and have today changed my router. I now notice that both doorbells are only showing black and white video images. I have done a reset on the back door bell and it shows good wifi but the video is still black and white. My two security cameras are showing a colour image. Any ideas to get back the colour on the doorbells?
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17-11-2022 02:07:48
Responses (10)
- G
Hi @Caitlyn_Ring. I also have had the same problem for a week now. Product name "Wired Video Doorbell". Firmware also upto date as is DorsetDC's . Unit new in July, so would be in warranty. It's like the day/night sensor is playing up and it's thinking its night-time, during the day.
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19-11-2022 05:03:30
UHi Mine is stuck in black and white all day. The device health report says ring know of the issues with the wired version and software and that issue is now resolved. Well its obviously not. Ring is losing its good reputation by not checking the software roll outs and additional reporting fixes that again don't work. Someone in software dev needs a new job.
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20-11-2022 03:42:29
- D
Thanks for your reply and I attach herewith images of both doorbells showing the images after replacing the router and how they previously showed the image in colour. Both are Ring Video Doorbell Wired and both firmwares are up to date.  !
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18-11-2022 04:38:27
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- U
I’m having the same problem for the past three days now. Only got the door bell in July. I’ve pressed the hold then orange button and reset it but it’s still the same
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20-11-2022 08:03:51
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- T
I´ve got the same problem for the past 4-5 days! Reset doesn´t maded better!
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20-11-2022 08:53:35
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- D
yep also here, started 2 or 3 days ago. Called support and they didn't find any problems elsewhere so replaced the doorbell, Also wired.
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20-11-2022 11:13:22
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Caitlyn_Ring
Hi @DorsetDC. Can you please share an example of these black and white images you're seeing? Also, is this occurring at night or during the day, and which model of Video Doorbell do you have? The model name will be on the Device Health page in the Ring app.
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17-11-2022 07:23:47
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