B
App not loading with notifications
app-settings
troubleshooting
cs-support
notifications
Does anyone know what to do or problem why this keeps happening as never used to do it. So if I get a motion alert and click on it the app loads but then just says loading. I have to shut the app down completely then reload to get it to work but say I have reloaded the app and get another notification even with app open it will not load without having the shut it down completely again
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24-10-2023 05:05:06
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Justin_Ring
Hi @Bavman. I would try the following troubleshooting steps for your concern: - Verify your Ring app and phone are up to date with the latest updates. - Uninstall and reinstall the Ring app on your phone. Before uninstalling the app, make sure your [phone is able to download the Ring app again](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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25-10-2023 05:53:17
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