Android does not it receive alerts but iPhone does

Question

My Android phone does not receive alerts but my iPhone and iPad does. I spent 1.3 hours talking to customer services yesterday and still don’t get any alerts. Has anybody got any suggestions?

Caitlyn_Ring · Answer

Hi @Roymiller. I'd recommend trying [these troubleshooting steps](https://support.ring.com/hc/en-gb/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for notification issues on Android devices. Additionally, make sure your Ring app is fully updated and ensure you do not have notifications silenced or suppressed on your Android device. It's also a good idea to check if you have any [Android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/211676423) installed. If none of these suggestions resolve this concern, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372#callus) to see what other troubleshooting options are available.

system · Answer

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Android does not it receive alerts but iPhone does

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