Snapshot Capture not working Ring Doorbell Pro"
As title says i had the featre when i had a bought a refurbished model had problems with the reset button where i couldent re boot sent me new unit, seems firmware is updated dont know what old one was now no snapshot , ive re installed several times and re booted and nothing ????
2155 •
0 •
2 •
14-01-2020 11:45:21
Responses (1)
- S
none of that worked still waiting for a firmware update that still has not happened from your supposedly advance tech team, replaced doorbell twice and still same problem its unbelivable that for the cost of your units and amont you still cant get fixed totally unacceptable
•1
31-01-2020 01:35:53
II have the exact same issue and tech also told me the exact same thing still no resolve!
•1
02-03-2020 12:57:06
EHow long has the pro been in service so far? Took mine 4 to 5 weeks to get updated firmware. Now it works fine
•0
02-03-2020 02:20:55
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Marley_Ring
Hey @speedydog5! If you are still not seeing the Snapshot Capture feature in your timeline view, check out our [help center article](https://support.ring.com/hc/en-us/articles/360034443672) about activating this feature. You'll also find some tips and tricks on optimizing how snapshots are taken. I hope this helps! :)
0
15-01-2020 06:36:45
•