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Ring Video Doorbell

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Ring Pro SUPER sensitive as of yesterday
motion-settings

I don't know what is going on with this terrible device, but as of yesterday my doorbell sends me a motion notification every time somebody farts 2 miles away. But seriously, this thing has been triggering ALL DAY. I verified that my motion zones are correct, and I set the sensitivity all the way down. I have had this thing for years and it has always pretty much worked. Something changed yesterday or today. Did you guys push down a bad update? I am tempted to rip this thing out of the wall and go buy an Arlo doorbell. Which by the way, is HomeKit compatible. You know, like how you guys promised 4-5 years ago and never delivered.

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03-05-2021 09:54:49

Responses (5)

  • _

    Ring Team - Thoughts???

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    04-05-2021 03:21:51

    • _

      I guess you guys are not interested in customer service?

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      04-05-2021 11:55:56

      • _

        Still waiting on a response from Ring...

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        05-05-2021 03:28:48

        • B

          Have you tried people only mode?

          1

          05-05-2021 03:35:05

          • M

            Hi there, @_Mike! Checking motion settings is the best first step in optimizing detection. As mentioned by @bemak187, [People Only Mode](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode) is a great way to fine tune alerts. Please also try to redraw your motion zones and ensure none of them overlap, for accuracy. It's always a good step to consider the environment as well, such as if windy weather is moving trees more, or a flag, or even a nearby street with vehicles passing. Feel free to let us know how this goes! :)

            0

            05-05-2021 04:15:35

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