R
Not connecting
My ring doorbell is new, just got it yesterday and so far so frustrated. It worked great yesterday after installing it, but today it’s not notifying when people are at my door, I cannot go to live view and I tested it by pressing the button and the app didn’t respond or record anything. I also did t realize you couldn’t contact a support team And that you can only use the community? Is there no tech support? No idea what to do here
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09-06-2020 06:08:14
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Chelsea_Ring
Hey @Raycheld84. Could you try resetting the Doorbell and reconnecting it to see if this helps? For the reset, press and hold the setup button for 20 seconds. After this is done, go into the Ring app \> Main Menu \> Devices \> Doorbell \> Device Health and tap on Change or Reconnect to Wifi. From here, it'll take you through another setup of your device. After this is done, test out the Doorbell with the Live View to ensure that is working properly. If you find it is not functioning as it should, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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10-06-2020 12:05:01
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