No ability to stop device removal

I received an email that someone is trying to set up my device. The suggestions are to: 1) Remove the device from my account. 2) Wait 14 days for the device to automatically be removed from my account. 3) Call Ring, go through their automated system, wait for 20 minutes, talk to someone who then can stop this transfer. That's it. Where is the option to "Stop this transfer"? Where in the app can this get stopped? Where in the cloud can this get stopped? Why isn't this a prominent available response??