New Ring Doorbell Failing on Chime Connection step

Hi I just got a new Ring Doorbell version 2 I believe from Amazon on Prime day. I have it installed and wired into an existing doorbell. When I connect to it I can get a video feed and it shows that the battery is charging. But it tells me that I still need to finishe setup becasue I can't get the Chime Connection step to pass. It says checking power and the just says unexpected error. I'm not sure what this is even for? Is it something I don't need to worry about and just ignore no matter how annyoing it is? Thanks! Mike