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live view problem stucking in activating device
hello everyone, it worked fine till yesterday. yesterday my ring peephole stopped to show live view it activates device all time i access live view. wifi signal ok (distance between wifi and ring camera 1 meter) also battery is fully charged. reset did’t helped. any suggestion regarding such issue?
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18-10-2020 10:38:22
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Caitlyn_Ring
Hi @samxara. A good place to start is our Community Post on common causes of Live View concerns, which you can find [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821). If the solutions there are not helpful, you may try uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. This can often resolve concerns similar to what you're experiencing. Should that not work either, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into this more closely and offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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20-10-2020 06:15:14
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