Live View doesn't work after motion notification

The live view on my Ring 3 plus in general will work fine. Except at the one time I actually want it to work. Whenever we get the notification for motion and go to live view it times out and won't connect. After about 10 minutes of trying it will work again. Also during the time the doorbell won't connect I can view the live view on my stick up cam which is further from my wifi. Makes this kind of useless if at the primary time I need it, it doesn't work.