T
Flashing Light Pattern not identified
hardwired-video-doorbell
troubleshooting
Hi, I have a "video doorbell wired", that is showing a flashing led pattern ([check my video](https://1drv.ms/v/s!Alzl2Mw6AppEtd9NVv7C8SR9Bogqdg?e=yoqQrx)) that is not listed in the [official documentation](https://support.ring.com/hc/en-us/articles/4408005139604-Video-Doorbell-Wired-Flashing-Light-Patterns) !? My device is showing offline, and I'm also not able to reset Any idea what might be happening ? it was working fine before ...
433 •
0 •
0 •
12-09-2022 06:37:31
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @tiagonmas. Since your Doorbell is offline and can not be rebooted via the Ring app, you will want to factory reset it. To do so, you will remove the faceplate then press and hold the setup button for 20–25 seconds. After a minute, attempt another [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to see if it will come back online. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
14-09-2022 04:44:57
•