Dead ring doorbell
Hope someone may be able to help. Ring doorbell 2, fully charged but dead. If I remove battery then re insert, it flashes blue 12 times then nothing. It doesn't ring, doesn't light up. I've tried the reset button but that does nothing, no lights at all, any ideas?
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29-03-2025 10:19:42
Responses (2)
- C
Hi @user_327080. After resetting the Doorbell, which is done by holding down the setup button for 20 seconds, you'll need to walk through a new setup to reconnect the Doorbell to wifi. Follow the steps under Set Up a Device in the Ring app, which should prompt you to scan the QR code or barcode on the back of the Doorbell itself. If the Doorbell is still unresponsive after trying these steps, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.
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31-03-2025 05:03:24
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MGP
I have exactly the same problem. Just replaced the fully charged battery, lights flash then go out. No sound or interaction. Reset with the button for 20+ seconds. Still no response. There is no QR code on the door bell to reset as advised. Baffled.
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30-03-2025 01:43:53
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