Chime does not ring when Doorbell Pro 2 is pressed. No solution is offered, now how to proceed?

Hello all, I have an issue with the Pro 2 with the Chime Pro. When the doorbell is pressed (most of the time) the Chime does not play a sound (rings) Based on on an investigation by Ring second line support the issue is related to the software and will be fixed witch an update/patch which they will notify me about by email. They told me this months ago and still I have not received an update and I'm stuck with a lame doorbell which lacks the basic functionallity anu cheap doorbell would offer me (Let people inside know there is someone at the door). I have purchased the Ring Pro and Chime in November 2022 from a webshop and not from Ring directly. Waiting for a solution too much time has passed to return the doorbell and get a refund of my money. I'm with my back against the wall and I'm fully dependent on Ring to take this issue serious enough to fix it and this punts me in a difficult place because all I can do is wait and hope for a solution. Meanwhile, on this and other forums I see a lot of topics of people experiencing the exact same issue. A few possible solutions are given and and I tried them all but the problem persists. I'm mnot asking for technical assistance as I tried it all and I know the configuration is correct. Both the doorbell and the Chime are also replaced and this didn'tchange anything. There are several posts on this forum form people that haver the exact same issue and I'm curious how they are dealing with it? Are you in the same position and are you waiting patiently for Ring to fix this issue or are there other steps there can be taken? Too me it seems that Ring is fully aware of this issue but doenst't mention it and sell customers a faulty product. The only solution I see is is selling the Pro 2 and the Chime but I'm lucky if I can sell it for half the price I paid for it and I feel bad about it because it feels like im selling a broken product. For those with the same issue. How are you dealing with it?