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  user_feb18a

  Hello, Yes, you can and should report this incident immediately. Here's a step-by-step guide to address the situation and ensure your safety: 1. Report the Incident to RingContact Ring Support:Go to the Ring Support website or call their support line directly to report the hacking incident.Provide details of the incident, including dates, times, and any suspicious activity or sounds.Request a security review of your account.2. Change Your Account CredentialsUpdate Your Password:Use a strong, unique password that you haven’t used on any other platform.Include a mix of uppercase, lowercase, numbers, and special characters.Enable Two-Factor Authentication (2FA):Log into the Ring app, navigate to Account Settings > Two-Step Verification, and enable 2FA.This will require anyone logging in to your account to enter a code sent to your phone or email.3. Check for Unauthorized AccessReview the Login Activity in your Ring account for any unfamiliar logins. You can find this under the Account Settings in the app or web portal.If you see unknown devices or locations, log them out and reset your password immediately.4. Reset Your DevicesFactory Reset Your Camera:Unplugging is a good first step, but a factory reset will erase any malicious configurations.Reconfigure Your Network:Change your Wi-Fi password and update it on all devices in your home. This ensures that only trusted devices can connect.Best Regardsmerryt867

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  27-11-2024 10:22:15

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