How do I report a Ring app and Ring.com outage/incident?

When Ring.com is down in addition to the Ring app, clearly I can't log in to my account. I just spent 43min on the phone with a Ring phone representative who barely spoke English and didn't understand my question. I'm subscribed to incident updates. But I would like to know how to REPORT an incident to you in the future. Generally we are very please with our Ring Spotlight cams and Stick Up cam. But Ring hardly does us much good when the Ring app and Ring.com website aren't functioning.